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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.

My Services - the Revenues and Benefits Online Portal

Reset login details

Use this service if you already have a My Services account but you’ve forgotten your username or password.

Reset your username

To reset your My Services username, you’ll need the email address you used to register for your My Services account.

Once you’ve reset your My Services username, you’ll receive an email which includes your username reminder.

Reset your password

To reset your My Services password, you’ll need:

  • your username
  • the answer to your security question

You'll need to enter the answer to your security question exactly as you did when you registered for your My Services account.

Once you’ve reset your My Services password, you’ll receive an email which includes a link.

When you click the link in the email, you’ll be asked to choose a new password for your My Services account.

More help

If you're having problems accessing your My Services account, please use our online form to contact our support team and select the issue you are having.

We'll investigate your issue and respond to you as soon as possible.

If you need to contact Revenues or Benefits to report changes to your benefit claim, Council Tax account or Business Rates account, or to provide information, please use our online contact form.

If your issue relates to another service, please visit our contact us page.

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