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Information about bin collections, and opening times, and out of hours services over Christmas and New Year is available in our news section.

Housing Benefit

Appeal

You’ll need to contact us within one month from the date of our decision if you want us to look at your application again.

To ask us to look at your application again, you’ll need to email hbappeals@swale.gov.uk. You’ll need to include:

  • your full name, including any middle names
  • your address, including your postcode
  • why you think our decision is wrong

If you still don’t agree

If you’ve already asked us to look at your Housing Benefit claim again and you’re still not satisfied with our response, we can refer your claim to the Tribunal Service.

To ask us to refer your claim to the Tribunal Service, you’ll need to email hbappeals@swale.gov.uk.

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