Contact a Swale Borough Council service
Available services
Housing
If you need:
- advice about homelessness, you should contact the Housing Options team
- information about the housing register, you should contact the Housing Register team
- advice about accommodation, you should contact the Accommodation team
- advice about things like housing grants and loans, private landlords or house in multiple occupation (HMO) licensing, you should contact the Private Sector Housing team
Housing Options
The Housing Options team can help you if you're homeless, being threatened with homelessness or you need any advice about your housing situation.
Opening hours
Our Housing Options phone lines will be open between 10am and 12pm and 2pm and 4pm, Monday to Friday.
If you're being made homeless and need urgent help, you can call 01795 417485 during normal office hours.
Call our out of hours number after 5pm.
Online
You can contact the Housing Options team online.
Post
You can write to the Housing Options team at:
- Housing Options Team
- Swale Borough Council
- Swale House
- East Street
- Sittingbourne
- ME10 3HT
Housing Register
The Housing Register team can help you with advice about the housing register, including bidding on a property.
Opening hours
Our Housing Options phone lines will be open between 10am to 12pm and 2pm to 4pm, Monday, Wednesday and Thursday only.
Online
You can contact the Housing Register team online.
Post
You can write to the Housing Register team at:
- Housing Register Team
- Swale Borough Council
- Swale House
- East Street
- Sittingbourne
- ME10 3HT
Private Sector Housing
The Private Sector Housing team can help you with things like applying for a housing grant, making a complaint about your landlord or licensing a house in multiple occupation.
You can email:
- housegrants@swale.gov.uk if you have an enquiry about a housing grant or loan, including disabled facilities grants
- emptyproperty@swale.gov.uk for enquiries about the No Use Empty scheme
- housing@swale.gov.uk for enquiries about disrepair to tenanted properties, private drainage and caravan sites
To help us assist you as quickly as possible, please include any reference numbers and names.
Post
You can write to the Private Sector Housing Team at:
- Private Sector Housing Team
- Swale Borough Council
- Swale House
- East Street
- Sittingbourne
- ME10 3HT