We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

My Services - the Revenues and Benefits Online Portal

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About My Services

My Services allows you to view personalised information for your:

Council Tax
Business Rates
landlord account
Housing Benefit claim

What you'll need to get started

A valid email address
Choose a password
Choose a security question and answer

Optionally, you can choose a username.

What happens next

We'll send you an email. Click the link in the email to verify your email address and activate your account.

Once you've registered, you can add services including your Council Tax and benefit claims.

Reporting issues with My Services

If you're having problems accessing your My Services account, you can email our support team at myservices@swale.gov.uk.

You'll need to include details of what's happened, for example:

if your account is locked out
if you're having difficulty with your password or your security question

Being specific means we'll be able to help you quicker.

We'll investigate your issue and respond to you as soon as possible.

Please don't contact our support team to report a change, missed bins or potholes, for example, as your email may not be forwarded to the appropriate department. Our My Services portal is only for benefits, Council Tax and business rates.

If you need to contact Revenues or Benefits to report changes or provide information for example, please use the online contact form.

If your issue relates to another service, please visit our contact us page.