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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Due to essential maintenance, searches for both planning applications and stray dogs will be unavailable this Saturday, 12 June along with some our other online services, like Council Tax payments and missed bin reports. Please accept our apologies for any inconvenience.

Unlicensed Family Entertainment Centres

Get a copy

Use this service if your family entertainment centre gaming machine permit is lost, stolen or damaged and you need a replacement.

If you’re requesting a copy because your permit is lost or stolen, you’ll need to report it to the police first otherwise we won’t be able to send you a copy.

To request a copy of your family entertainment centre gaming machine permit, you’ll need to:

  • email it to our Licensing team at, including your crime reference number, if you’re reporting your permit as lost or stolen
  • pay £15 online

What happens next

Once we’ve received your email, we’ll consider your request and reply as soon as possible.

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