Skip to main content

Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Unlicensed Family Entertainment Centres

Get a copy

Use this service if your family entertainment centre gaming machine permit is lost, stolen or damaged and you need a replacement.

If you’re requesting a copy because your permit is lost or stolen, you’ll need to report it to the police first otherwise we won’t be able to send you a copy.

To request a copy of your family entertainment centre gaming machine permit, you’ll need to:

  • email it to our Licensing team at, including your crime reference number, if you’re reporting your permit as lost or stolen
  • pay £15 online

What happens next

Once we’ve received your email, we’ll consider your request and reply as soon as possible.