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For the latest advice and guidance following the coronavirus (COVID-19) outbreak, visit our coronavirus section.

Contact a council service

Benefits

The benefits team can help you with things like:

Contact us

You can contact the benefits team online, by email or phone. If you're sending us information to do with a claim you've made, you can send it to:

  • Benefits department
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

For general enquiries about a Housing Benefit claim, you can contact the benefits team online.

Housing Benefit overpayments

For enquiries about Housing Benefit overpayments, you can contact the benefits team online.

Appeals

For Housing Benefit appeals, you'll need to contact hbappeals@swale.gov.uk.

Opening times

Our Council Tax and benefit phone lines are available between:

  • 9am and 4pm, Monday
  • 9am and 4pm, Tuesday
  • Closed Wednesday
  • 9am and 4pm, Thursday
  • 9am and 4pm, Friday

Housing phone lines will be open from 11am on Tuesdays.

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