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Contact a Swale Borough Council service


The benefits team can help you with things like:

Contact us

You can contact the benefits team online, by email or phone. If you're sending us information to do with a claim you've made, you can send it to:

  • Benefits department
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

For general enquiries about a Housing Benefit claim, you can contact the benefits team online.

Housing Benefit overpayments

For enquiries about Housing Benefit overpayments, you can contact the benefits team online.


For Housing Benefit appeals, you'll need to contact

Opening times

You can call the Benefits Team on 01795 417555.

Phone lines are available between:

  • 9am and 4pm, Monday
  • 9am and 4pm, Tuesday
  • Closed Wednesday
  • 9am and 4pm, Thursday
  • 9am and 4pm, Friday

Housing phone lines will be open Monday to Friday:

  • 10am to 12 midday
  • 2pm to 4pm