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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Contact a council service

Council Tax

The Council Tax team can help with things like:

Contact us

You can contact the Council Tax team online, by email or phone. If you're sending us information to do with a claim you've made, you can send it to:

  • Council Tax team
  • Swale Borough Council
  • Swale House
    East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

For general enquiries about a Council Tax, you can contact us online.

Council Tax changes

Changes to the way you pay your Council Tax, including setting up a Direct Debit, email


If you've applied for Council Tax Support and you're appealing our decision, you can email your appeal to

Contacting us by phone

You can call our Council Tax team on 01795 417272.

Phone lines are available between:

  • 9am and 4pm, Monday
  • 9am and 4pm, Tuesday
  • Closed Wednesday
  • 9am and 4pm, Thursday
  • 9am and 4pm, Friday

Housing phone lines will be open from 11am on Tuesdays.