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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Contact a council service

Council Tax

The Council Tax team can help with things like:

Contact us

You can contact the Council Tax team online, by email or phone. If you're sending us information to do with a claim you've made, you can send it to:

  • Council Tax team
  • Swale Borough Council
  • Swale House
    East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

For general enquiries about a Council Tax, you can contact us online.

Council Tax changes

Changes to the way you pay your Council Tax, including setting up a Direct Debit, email directdebit@swale.gov.uk.

Appeals

If you've applied for Council Tax Support and you're appealing our decision, you can email your appeal to hbappeals@swale.gov.uk.

Contacting us by phone

You can call our Council Tax team on 01795 417272.

Phone lines are available between:

  • 9am and 4pm, Monday
  • 9am and 4pm, Tuesday
  • Closed Wednesday
  • 9am and 4pm, Thursday
  • 9am and 4pm, Friday

Housing phone lines will be open from 11am on Tuesdays.