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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Contact a council service

There are two teams that handle licensing applications. One for:

  • animal licensing, including pet shops and zoos
  • other types of licence, including taxis and street trading

Animal licensing

The animal licensing team can help with applying for licences to board, sell or exhibit animals.

You can contact the animal licensing team by:

Alternatively, you can write to the animal licensing team at:

  • Animal Licensing team
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

Other licences

For other types of licence, including taxis and street trading, you can contact the licensing team by:

Alternatively, you can write to the licensing team at:

  • Licensing team
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • ME10 3HT

Some services may allow you to pay by phone, cheque or in person.

Phone

If you need to make a payment by phone, you should contact customer services for things like:

  • Council Tax
  • benefits
  • bins, including garden waste subscriptions

If you need to make a payment by phone for other services, including licensing or planning, you should contact them directly.

Cheque

If you need to make a payment by cheque, you should make it payable to Swale Borough Council. You should include at least one of the following:

  • any relevant reference numbers on the back, like an existing licence or benefit reference number, for example
  • a description of the service you're paying for, like 'application for a pleasure boat licence'

If you pay by cheque, you will need to wait until it has cleared before we can complete any process, including issuing refunds or completing applications.

In person

You can pay for certain services by visiting our offices. We don't accept cash payments anymore so you'll need a debit or credit card to make a payment in person.

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