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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Contact a council service

Other Council services, listed in alphabetical order.

Animal Licensing

The animal licensing team can help with applying for licences to board, sell or exhibit animals.

You can contact the animal licensing team by:

Alternatively, you can write to the animal licensing team at:

  • Environmental Response Team (Dog Control)
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Ask the Leader of the Council

    You can ask the leader of the Council about the Council's policies or plans.

    You can contact the leader by

    Alternatively, you can write to the leader at:

  • Roger Truelove
  • Leader of Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • ME10 3HT
  • Communications and Marketing

    The communications and marketing team can help with press and website queries, or questions and comments about our residents magazine Inside Swale.

    You can contact the communications team at:

    Alternatively, you can write to the communications team at:

    • Communications
    • Swale House
    • East Street
    • Sittingbourne
    • Kent
    • ME10 3HT

    Community Safety Unit

    The Community Safety Unit can help with things like reports of anti-social behaviour, problems with alley gates and abandoned horses.

    You can contact the Community Safety Unit by:

    Alternatively, you can write to the Community Safety Unit at:

  • Community Safety Unit
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Community Services

    The Community Services team can help with things like community grants, like heritage and sports funding.

    You can contact the community services team by:

    Alternatively, you can write to the community services team at:

  • ECS Co-ordinator
  • Economy and Community Services
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Data Protection Officer

    The data protection officer can help if you want to:

    • request the data we hold about you
    • make a change to your data
    • remove the data we hold about you

    You can contact the data protection officer by:

    Alternatively, you can write to the data protection officer at:

  • Information Governance Department
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Democratic Services Team

    The Democratic Services Team can help you with things like speaking at a planning committee meeting or if you're interested in becoming a councillor.

    You can contact the Democratic Services Team by:

    Alternatively, you can write to the Democratic Services Team at:

  • Democratic Services Team
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Economy and Community Services

    The economy and community services team can help with things like hall bookings.

    You can contact the economy and community services team by:

    Alternatively, you can write to the economy and community services team at:

  • Economy and Community Services Team
  • Third Floor
  • Swale House
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Engineering

    The engineering team can help with things like:

    • adding parking restrictions and lines to a road, including disabled parking bays
    • residential parking schemes

    You can contact the engineering team by:

    Alternatively, you can write to the engineering team at:

  • Engineering team
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Environmental Protection Team

    The environmental protection team can help with things like:

    • air quality
    • private water supplies
    • environmental permits
    • contaminated land searches
    • commercial noise such as industrial noise

    You can contact the environmental protection team by:

    Contaminated land searches

    You can pay for a contaminated land search online.

    If you're calling to make a payment, you'll need:

    • to quote the code 'HE'
    • have the full address of the land you're searching

    Writing to us

    Alternatively, you can write to the environmental protection team at:

    • Environmental Protection team
    • Swale Borough Council
    • Swale House
    • East Street
    • Sittingbourne
    • ME10 3HT

    Environmental Response Team

    The Environmental Response Team can help with things like:

    • untaxed and abandoned vehicles in public areas
    • graffiti
    • fly posting
    • fly tipping
    • Fixed Penalty Notices
    • maintaining playgrounds and parks
    • parking on grass verges
    • stray dogs and animal licensing
    • smoking in a public place

    You can contact the environmental response team by phone by calling our customer service on 01795 417850.

    Alternatively, you can write to the environmental response team at:

    • Environmental Response Team
    • Swale Borough Council
    • Swale House
    • East Street
    • Sittingbourne
    • ME10 3HT

    Food and Safety Team

    The Food and Safety Team can help with things like:

    • registering, including food businesses, tattooing and cooling towers
    • food hygiene inspections and courses
    • export health certificates

    You can contact the Food and Safety Team by:

    Alternatively, you can write to the Food and Safety Team at:

    • Food and Safety Team
    • Swale Borough Council
    • Swale House
      East Street
      Sittingbourne
    • Kent
    • ME10 3HT

    Halls bookings

    You'll need to make provisional booking to hire King George's Pavilion or Queenborough Guildhall.

    King George's Pavilion

    You can make a provisional booking of King George's Pavilion:

    Queenborough Guildhall

    You can make a provisional booking of Queenborough Guildhall:

    Monitoring officer

    The monitoring officer can help with things like complaints about an elected councillor.

    You can:

    Writing to the monitoring officer

    You can write to:

    • Monitoring officer
    • Swale House
    • East Street Sittingbourne
    • Kent
    • ME10 3HT

    My Services

    For help with your My Services account, including if you're having trouble logging in, you can contact our Customer Service team online.

    Alternatively, you can email myservices@swale.gov.uk. You'll need to include your full name and address.

    Alternatively, you can call us on 01795 417555.

    Seafront

    The Seafronts team can help you with things like reporting problems with Swale's seafronts or promenades.

    You can contact the Seafronts team by calling our customer service team on 01795 417850.

    Alternatively, you can write to the Seafronts team at:

  • Seafront Team
  • Swale Borough Council
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT
  • Street Naming and Numbering

    The Street Naming and Numbering team can help you with things like street and property name changes and requests for historical street and property data.

    You can contact the Street Naming and Numbering team by:

    Alternatively, you can write to the street naming and numbering team at:

  • Street Naming and Numbering
  • IT Department
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • ME10 3HT
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